Our Contact Center services range from customer service, PC technical support, POS front and back end support, to complex billing, and P & L financial and data analysis.
As leaders in providing flexible technical Help Desk solutions, RSG strives to not only support your business, but also helps to improve your business performance and culture by providing a servant spirit philosophy and steward leadership model.
Benefits of RSG Support Center Solutions
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Highly trained technical professionals that understand business needs and the impact of poor customer service.
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Associates are screened rigorously and can be cleared via background checks upon request.
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Consistent proven record of managing 1st and 2nd level technical support contact centers.
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Develop and utilize innovative support tools that assist in quicker more reliable diagnosis of client issues to root cause analysis.
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Multilingual support staff available.
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24/7/365 support.
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Flexible and scalable coverage hours.
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Field Service and dispatch support offerings.
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Client Satisfaction Surveys.
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Partnership with Radiant Systems as a Certified Radiant Systems POS Support center and on-site service partner.
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Improved budget and resource allocation.
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Productivity and customer satisfaction is increased.
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Standardized and streamline support processes and procedures.
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Automation tools providing Service Level Agreement reporting and tracking.
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Ongoing training and certification programs.
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Why should you choose RSG?
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RSG's Support Center Business Integration Solutions provides a variety of help desk solutions for large as well as small companies and "niche" solutions for all markets.
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RSG consulting can evaluate your help desk performance and provide a plan to improve efficiency
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RSG has an impact on your customers by having a positive influence through our servant sprit model.
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RSG is a certified WBENC, Women Business Enterprise National Council Company, committed to growth and excellence.
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RSG provides contract, temp to perm, and permanent hire staffing for your I.T. department.
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RSG provides VMS (Vendor Management Solutions).
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RSG provides Field Services (onsite support).
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